FREQUENT QUESTIONS AND SITE RULES

Frequently asked questions

What is the cancellation policy?


Guests must pay 50% on reservation/booking and the remainder one week before arrival. Bookings are non transferable unless notified 21 days in advance. By reserving this booking you fully agree to the Terms and Conditions laid out in the site website. There is no refund of the 50% deposit for cancellations. Guests have the option of transferring their booking if dates are available and this must be done within 21 days of checking in date.




What time is check in/ check out?


Check in is 3pm and no later than 10pm. Check out is 10am and guests must vacate the site by 10am.




Are the pods heated/ towels provided?


The pods all have an eco oil filled radiator 1.5 kw; guests are provided with bedding that must not leave the pod. There is electric in the pods with USB connectors. There is one towel provided per guest




Are there toilets and showers?


There are two gas operated showers and two eco toilets in a shower block opposite all the pods




Is there a smoking area?


Yes there are two designated smoking areas which guests will be made aware of on arrival; no smoking in the pods, Shebeen or Kitchen




Can you bring alcohol?


Yes and bins are provided for recycling purposes




Is breakfast provided


No, there is a fully functioning communal self-catering kitchen onsite




Is there private parking?


Yes, one car per pod can park inside the premises which is next to the glampsite




Is there a fire-pit and wood available?


You can bring your own wood or purchase a wheelbarrow of seasoned wood and marshmallows for €10




Are the owners available to guests?


Owners live adjacent to the site and will be available during working hours onsite 7.30am -12am




Is there a barbeque?


There is a BBQ becoming available soon for guests who can bring their own charcoal or wood (or we can provide the wood at a small extra cost)




Rules of the site


-Guests agree to the reservation and refund policy as outlined when booking -No amplified music after 11pm -Unsociable behaviour is not tolerated -Noise must be kept to a minimum after 11pm -Guests indulging in loud rowdy behaviour will be asked to leave without refund -Guests must use the designated smoking areas only. -Excessive drinking will not be tolerated as it will increase risk to your safety and the safety of others. -Only paying guests who are staying overnight are permitted on site at any time. -If you move furniture outside your pod you must put it back inside afterwards; no bedding outside of pods and this includes the throw. No swinging/leaning on the half door in the pod. -Please respect the property of The Hideaway. All breakages must be paid for in full. -Guests are requested that no noise should be audible from their accommodation or communal area between 11:30pm and 9am. Between theses times guests are required to respect the needs of other guests. -Guests should wear appropriate footwear as there are uneven surfaces; high heels or bare feet and flipflops are not deemed suitable -AT NO TIME should guests step over the barriers at the pond and must not interfere with the wildlife pond or waterfall -NO food or drinks in the Jacuzzi or Shebeen at any time. -Guests will be shown allocated areas for recycling your rubbish. -The Shebeen and Jacuzzi shall be closed every evening as outlined on the website at night. -Anyone with underlying health conditions or pregnant are not able to use the Jacuzzi (please check with your doctor before booking) -Guests MUST SHOWER before using the Jacuzzi; any guests arriving with fake tan will be refused use of the Jacuzzi. No makeup or jewellery is permitted in the Jacuzzi for hygiene and safety purposes; long hair must be tied up also. -Guests will be shown how to open and close the lid of the Jacuzzi and must close it after use; booking slot time in the Jacuzzi is 60 MINUTES AT A TIME. -Guests will not be able to use the jacuzzi before check out as it will be getting cleaned. -Guests must leave the communal areas neat, tidy and clean particularly the kitchen area and Shebeen AT ALL TIMES. -Guests must NEVER enter the Shebeen with swimwear or towels; this is for the jacuzzi only and a clothes horse is provided to hang your wet towel and swimwear in your pod. -Guests must not touch the wood burning stove in the Shebeen or go behind the bar -NO CANDLES TO BE BURNED IN THE SHEBEEN; no decorating the Shebeen without permission from owners -The Hideaway reserves the right to cancel bookings in the case of extreme weather conditions. -The Hideaway cannot be held responsible for any lost, damaged or stolen personal property. -Guests must not enter the private premises of the owners at any time and respect their privacy. -Only 4 cars permitted on site; one per pod. -Guests must vacate the site by 10am on day of departure.




Can I bring children?


No, the site is for adults only and guests may have to produce ID on arrival




Are Parties allowed


Only small gatherings are allowed and this must be discussed with the owners at the time of booking. The same time applies to the opening and closing of the Shebeen and kitchen to small gatherings as outlined on the website.





Our Address

The Hideaway,

Shore House,

Ture

Muff,

County Donegal

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